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Privacy Policy
Thank you for visiting our web site. This privacy policy tells you how we use personal information collected at this site. Please read this privacy policy before using the site or submitting any personal information. By using the site, you are accepting the practices described in this privacy policy. These practices may be changed, but any changes will be posted and changes will only apply to activities and information on a going forward, not retroactive basis. You are encouraged to review the privacy policy whenever you visit the site to make sure that you understand how any personal information you provide will be used.
Collection of Information
We collect personally identifiable information, like names, postal addresses, email addresses, etc., when voluntarily submitted by our visitors. The information you provide is used to fulfill you specific request. This information is only used to fulfill your specific request, unless you give us permission to use it in another manner, for example to add you to one of our mailing lists.
Cookie/Tracking Technology
The Site may use cookie and tracking technology depending on the features offered. Cookie and tracking technology are useful for gathering information such as browser type and operating system, tracking the number of visitors to the Site, and understanding how visitors use the Site. Cookies can also help customize the Site for visitors. Personal information cannot be collected via cookies and other tracking technology, however, if you previously provided personally identifiable information, cookies may be tied to such information. Aggregate cookie and tracking information may be shared with third parties.
Distribution of Information
We may share information with governmental agencies or other companies assisting us in fraud prevention or investigation. We may do so when: (1) permitted or required by law; or, (2) trying to protect against or prevent actual or potential fraud or unauthorized transactions; or, (3) investigating fraud which has already taken place. The information is not provided to these companies for marketing purposes.
Commitment to Data Security
Your personally identifiable information is kept secure. Only authorized employees, agents and contractors (who have agreed to keep information secure and confidential) have access to this information. All emails and newsletters from this site allow you to opt out of further mailings.
Privacy Contact Information
If you have any questions, concerns, or comments about our privacy policy you may contact us using our contact us form above or call us directly.
We reserve the right to make changes to this policy. Any changes to this policy will be posted.
Shipping policy
1. All orders are processed between 24-48 business hours. During holiday season, due to extremely high volume, it may take 48-72 business hours to process orders.
2. If you place your order by credit card and your shipping address has been verified, it will be shipped between 24-72 business hours. For wire transfer, Cashier Check or Money Order Payment orders, we will ship your order on the day the fund is cleared into our account.
3. If you place your order by credit card and your shipping address and billing address is different, we may ask you to fill out an authorization form and send back to us. Your order may not be shipped until we receive your signed authorization.
4. For merchandise over 100lbs/box, it will be shipped by professional LTL trucking company. For merchandise under 100lbs, it will be shipped by UPS ground.
5. For shipment to Hawaii, Alaska, Puerto Rico and overseas, please email us or call us at 978-580-9994 for shipping fee confirmation. If you choose to submit order prior to contacting us, we will email you the shipping fee and your order will not be shipped until we receive further confirmation from you.
6. You will be emailed a tracking number after your order has been shipped. You can go to the shipping company’s website to track your shipment activities.
7. Order may be cancelled only if we are unable to fulfill and ship your order within 5 business days. You may also cancel your order if your item has not been shipped. However you will be charged a 10% cancellation fee. Once the item is shipped, the order cannot be cancelled. If you choose to cancel your order once it has been shipped, you will be charged for return shipping and 20% restocking fee.
Layaway Terms And Conditions
1. There is no minimum purchase requirement for using our Layaway Plan.
2. We will hold your layaway for a period of up to Twelve (12) months. Extended terms are available.
3. No refunds are given if you cancel or fail to pay on any layaway purchase.
4. If final payment on your layaway order is made by personal check, the layaway will be held until funds have cleared the issuing bank.
Return Policy
We value your complete satisfaction. If within 7 days of receiving your vehicle you decide you do not want your vehicle for any reason, give our customer service department a call and we may refund you your money or send you a replacement based our return policy agreement.
The following is our Return Policy Agreement:
* Obtain a Return Merchandise Authorization Number (RMA) from our Customer Service Department. Any vehicles returned without an RMA number will not be accepted. A copy of your original invoice must be included in a return shipment.
Customers are responsible for returning the merchandise at their own expense.
Freight collect and COD packages will not be accepted.
* Vehicle must be returned in its original packaging within 7 days in new and re-sellable condition.
* This return policy does not apply to vehicles that have had alterations, abuse, negligence, and accidents or have not received proper maintenance.
* All packaging materials, instruction manuals and parts must be returned. Any missing parts or damages will be deducted from your refund amount. We do not accept any return vehicle that has any sustained damages.
* If the vehicle has been used and fueled, a return will not be accepted. The return policy will be voided. You may only return your vehicle for repairs
* If you have received your vehicle for more than 7 days and have used it, you will not be eligible to return it for refund or replacement. You can send the vehicle or parts to us at your own expense; we will repair it and send it back to you at our cost.
* In order to keep you completely satisfied and maintain rock bottom prices, our shipping expenses are neither refundable nor reimbursed for any reason. This includes all freight charges: the first shipment and return. Original freight expense will be deducted from your refund.
* Due to health and personal hygiene concerns, all clothing and helmets are non-refundable.
* Order may be cancelled only if we are unable to fulfill and ship your order within 5 business days. You may also cancel your order if your item has not been shipped. However you will be charged a 10% cancellation fee.
Shipping policy
1. All orders are processed between 24-48 business hours. During holiday season, due to extremely high volume, it may take 48-72 business hours to process orders.
2. If you place your order by credit card and your shipping address has been verified, it will be shipped between 24-72 business hours. For wire transfer, Cashier Check or Money Order Payment orders, we will ship your order on the day the fund is cleared into our account.
3. If you place your order by credit card and your shipping address and billing address is different, we may ask you to fill out an authorization form and send back to us. Your order may not be shipped until we receive your signed authorization.
4. For merchandise over 100lbs/box, it will be shipped by professional LTL trucking company. For merchandise under 100lbs, it will be shipped by UPS ground.
5. For shipment to Hawaii, Alaska, Puerto Rico and overseas, please email us or call us at 978-580-9994 for shipping fee confirmation. If you choose to submit order prior to contacting us, we will email you the shipping fee and your order will not be shipped until we receive further confirmation from you.
6. You will be emailed a tracking number after your order has been shipped. You can go to the shipping company’s website to track your shipment activities.
7. Order may be cancelled only if we are unable to fulfill and ship your order within 5 business days. You may also cancel your order if your item has not been shipped. However you will be charged a 10% cancellation fee. Once the item is shipped, the order cannot be cancelled. If you choose to cancel your order once it has been shipped, you will be charged for return shipping and 25% restocking fee.
Warranty Policy
Our warranty is provided by the manufacture of all featured products (Dirt Bike, ATV, Go Kart, Moped, Motorcycles, etc.) and is provided to you through us the dealer. All manufacturers warrant their vehicles for 1 month on the Engine and 1 month on parts from the date you receive your vehicle. We will service your vehicle under warranty at no additional costs. Buyers are responsible to ship or tow in your vehicle to our facility for any warranty service(s). Any outside repair labor charges, down time, towing or shipping charges are not covered under warranty.
The following are warranty limitations and exclusions:
Wheels (tires and rim)
Clutches
Lubricants
Gaskets
Extreme riding, racing or competition
Loss of time without motorcycle
Vandalism, fire or theft
Crash or accident
Unauthorized outside repair
Warranty does not cover or reimburse any outside labor charges
Warranty does not cover any towing or shipping charges to and from
Standard wear and tear parts including but not limited to:
-Batteries
-Body Parts (fenders, covers, housings, etc.)
-Brakes
-Spark Plugs
-Throttle grips
-Hoses
-Fuel lines, brake lines
-Filters
-Brake & clutch levers
-Light bulbs
-Seats & upholstery
Defective warranty part(s) are required to be returned to exchange for new replacement part(s). New replacement part(s) under warranty will be shipped to buyer at no additional costs. Returning your defective part(s) will ensure we send you the correct part(s) and assist us in monitoring and correcting potential manufacture defects.